Enhance your user support using the Data Publix integrated help desk system. When users experience a problem and need help, they can open a trouble ticket. Technical support administrators are notified through messaging and can respond to the issue via the help desk. The help desk supports ticket escalation if the problem proves too involved for 1st level support. Ticket history is maintained for both end users and administrators. The help desk is well suited to any environment in which a central person is in charge of supporting several end users.
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